Returns And refunds
We stand behind every product we make. That's why each Giftilized order is protected by our 30-day money-back guarantee, giving you plenty of time to make sure you love what you ordered.
If something about your order doesn't feel right, don't worry. Our team will do whatever it takes to make things right for you.
Within 30 days of receiving your package, you may request a refund or a free replacement if:
- The artwork on your item does not match the design you approved.
- Your item arrived with a manufacturing defect, however small.
- The item is different from its description or does not meet your expectations.
To qualify, the item must be unused and unwashed.
If you run into any of these issues, send us an email at [email protected]. A member of our support team will get back to you within 24 hours and arrange your replacement or refund straight away.
Please note: This guarantee covers manufacturing defects only. It does not cover:
- Accidental damage
- Improper care
- Normal wear and tear
- Fading or deterioration of colors and materials caused by sun exposure or washing
Your satisfaction means everything to us. If your purchase doesn't live up to your expectations for any reason, you can request a full refund within 30 days of the delivery date.
Simply email our customer care team at [email protected]. Once we've looked over your request, we'll reply with clear next steps so the whole process is quick and hassle-free.
To speed things up, please attach a photo of the item you received and tell us briefly why you're not satisfied. Your feedback helps us review your order properly and keep improving our products and service.
Please note: Refunds are available for 30 days after your order is delivered. Once this period has ended, we're unfortunately unable to issue a refund.
We work hard to make sure every product meets our quality standards. Still, if your item arrives defective or below standard, we'll take full responsibility for any damage caused during production or shipping. In that case, you may qualify for a free refund or replacement within 30 days of the delivery date.
To make a request, email our customer care team at [email protected] with a photo showing the defect or damaged area. For the clearest result, place the item on a flat surface and make sure both the tag and the issue are easy to see.
As soon as we've verified the problem, we'll send out your replacement. There's no need to return the faulty item. The details you share also help us stop the same issue from happening again.
Please note: This warranty covers manufacturing defects only. It does not cover:
- Accidental damage
- Improper care
- Normal wear and tear
- Fading or deterioration of colors and materials caused by sun exposure or washing
- Aftermarket modifications
This policy is valid for 30 days from the delivery date. Once that period has passed, we're unable to provide a full refund or replacement.
If your order is taking longer than expected to arrive, you're entitled to ask for a refund or a replacement. Just email us at [email protected] with your order details, and we'll make your case our top priority.
Note:
- Please contact us within 30 days of placing your order. After this time, the tracking information may no longer be available, and we won't be able to assist you further.
- If a refund is approved, the time it takes to reach your account depends on your bank or payment provider (see Refund Time below).
Refund Time
Every refund is sent back to the payment method you originally used. Once the refund has been issued on our end, your bank or payment provider may need some extra time to release the funds. See the table below for typical timeframes.
| Payment method | Processing time |
| Credit card | Up to 10 business days |
| PayPal | 3 to 7 business days |
Note: If you still haven't received your refund after this time, please reach out to your card-issuing bank for help.